Privacy Policy for Leisure Isle Holiday Home
Effective Date: [20/11/2025]
Last Updated: [20/11/2025]
The Simple Version
We collect your personal information when you book or enquire about our property. We use it to process your booking, communicate with you, and meet legal requirements. We don’t sell your data to anyone. We keep it secure. You have rights over your information.
That’s the summary. The details are below.
1. Who We Are
Property Name: Leisure Isle Holiday Home
Contact Email: admin@leisure-isle.co.za
Contact Phone: 083 301 2941
Information Officer: Mark Brand
Physical Address: 12a Hart Rd, Leisure Isle, Knysna, 6571, Western Cape, South Africa
We are the data controller responsible for your personal information collected through this website and booking process.
2. What Information We Collect
When you make a booking enquiry or reservation, we collect:
- Full name
- Email address
- Phone number
- Physical address
- Number of guests
- Check-in and check-out dates
- Special requests or requirements
- Payment information (processed through secure third-party payment processors)
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages you visit
- Time and date of your visit
- Device information
We do NOT collect:
- Sensitive personal information (race, religion, health information, political opinions, etc.) unless you voluntarily provide it for specific accommodation needs
3. Why We Collect Your Information (Lawful Basis)
We process your personal information for the following purposes:
Contract Performance:
- Processing your booking reservation
- Communicating about your stay
- Providing access to the property
- Processing payments and deposits
- Managing cancellations or changes
Legal Obligations:
- Complying with tax and accounting requirements
- Meeting consumer protection laws
- Responding to legal requests or court orders
Legitimate Interests:
- Improving our website and services
- Sending booking confirmations and important property information
- Handling complaints or disputes
- Preventing fraud
4. How We Use Your Information
We use your personal information to:
- Confirm and manage your booking
- Send you booking confirmations, reminders, and property access details
- Process payments and refunds
- Communicate about your stay (check-in procedures, house rules, etc.)
- Respond to your questions or concerns
- Maintain records for accounting and tax purposes
- Improve our property and services
- Handle complaints or legal issues
We do NOT:
- Sell your information to third parties
- Use your information for marketing purposes
- Share your information except as described in this policy
5. Who We Share Your Information With
We may share your personal information with:
Service Providers:
- Payment processors (for secure payment handling)
- Email service providers (for sending communications)
- Website hosting providers
- Accounting and tax professionals
Legal Requirements:
- Law enforcement or government authorities when legally required
- Legal advisors in case of disputes
- Courts or regulatory bodies if ordered
Third-Party Platforms:
- If you book through Booking.com, Airbnb, or similar platforms, they have their own privacy policies
We only share the minimum information necessary and require these parties to keep your information secure and confidential.
6. How We Protect Your Information
Security Measures:
- Secure socket layer (SSL) encryption on our website
- Password-protected systems
- Limited access to personal information (only authorized personnel)
- Secure storage of physical records
- Regular security reviews
However: No method of transmission or storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
If we become aware of a data breach that poses a risk to you, we will notify you and the Information Regulator as required by POPIA.
7. How Long We Keep Your Information
Booking Information:
- Active bookings: Until 30 days after your checkout date
- Past bookings: 7 years (for tax and accounting purposes)
- Cancelled bookings: 3 years
Legal Requirements: Some information must be kept longer to comply with tax laws, accounting standards, or legal requirements.
You can request deletion of your information at any time, subject to our legal obligations to retain certain records.
8. Your Rights Under POPIA
You have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that we correct any inaccurate or incomplete information.
Right to Deletion: Request deletion of your information (subject to legal retention requirements).
Right to Objection: Object to how we process your information.
Right to Restriction: Request that we restrict processing of your information in certain circumstances.
Right to Data Portability: Request a copy of your information in a portable format.
Right to Lodge a Complaint: Lodge a complaint with the Information Regulator if you believe we’ve mishandled your information.
To exercise any of these rights, contact us at: Email: admin@leisure-isle.co.za
Phone: 083 301 2941
We will respond within 30 days as required by POPIA.
9. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children.
If you’re booking on behalf of a minor, you must have parental authority to provide their information.
10. International Transfers
Your information is stored and processed in South Africa. If we need to transfer information outside South Africa, we will ensure adequate safeguards are in place as required by POPIA.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., attractions, restaurants, activities). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
When we make changes:
- We will update the “Last Updated” date
- We will notify you of significant changes via email or website notice
- Continued use of our services after changes constitutes acceptance
13. Information Regulator Contact Details
If you believe we have not handled your personal information properly, you can lodge a complaint with:
Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017
Contact:
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
Phone: 010 023 5200
14. Contact Us About Privacy
For any questions, concerns, or requests regarding this privacy policy or your personal information:
Email: admin@leisure-isle.co.za
Phone: 083 301 2941
Information Officer: Mark Brand
We aim to respond to all privacy-related enquiries within 5 business days.
Consent
By using our website, making a booking enquiry, or staying at our property, you acknowledge that you have read and understood this privacy policy and consent to the collection, use, and disclosure of your personal information as described herein.
Document History:
- Version 1.0: [20/11/2025] – Initial privacy policy created
- [Future updates will be listed here]